How it Works: Custom GGPlus software agents are installed on each server and workstation to incorporate them into the GGPlus management system and console dashboard; these agents continuously report back to our central server at GG Group regarding the health of each machine. This provides our technical staff with the predictive data needed to take action before problems happen or respond immediately when they do occur; additionally, our staff can spot trends and patterns which can be useful when planning system changes or enhancements. To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems are tracked, reported and retained for analytical, historical and audit purposes.

Once ready to take action, our consulting staff can leverage the powerful and secure remote management capabilities of GGPlus to resolve most problem without an onsite visit, saving everyone time and money. We can take secure remote control of the systems and schedule/automate patch management when necessary. All the while, clients are provided access to problem resolution status via our trouble ticket management system; under premium support plans, the ticket system can be used by clients to request support directly from their desktops to GG Group.

These truly proactive, managed services often times eliminate the scenario of a client calling and waiting for a response from our staff. Issues and problems are able to be prevented or resolved more immediately than they previously were. Your IT systems and staff, in turn, lead more productive work lives.



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