GETTING STARTED

Careful review of how technology will impact business objectives should be the basis for all decisions. We follow the 4 D’s – in everything we do- starting with new client engagements:

STEP 1 – DISCOVERY

• High-level overview of current condition of the network
• Focus on network hardware and basic infrastructure security
• Basic network documentation

What to expect: Basic status report on condition of network infrastructure

STEP 2 – DEFINITION

• Executive review of technical requirements / recommendations
• Client consultation to establish priorities and desired outcome
• Communication of time and resources required to complete task

What to expect: Clear understanding of what is being proposed

STEP 3 – DELIVERY

• Execution of service / solution by service and/or project team
• Review of progress
• Detailed network documentation

What to expect: Solution implementation that is to specifications, on-time and within agreed-upon budget.

STEP 4 – DO

• Decision-making based on established strategic IT focus
• Dedicated effort to get the job right the first time- no nonsense
• Coordinated communication between staff and vendors

What to expect: Technology management that is consistent with business objectives.