Case Study No.1: HARD DISK FAILURE PREVENTED

Architecture Firm

• Workstation disk error is reported in its event log
• GGGroup identifies it and within 30 seconds sends an alert to the GGGroup Administrator
• GGGroup Administrator informs the appropriate service team of the situation
• Hard disk drive is replaced before failure while all applications and user data are saved

Estimated Savings to Client

• Recover effort to restore data: $1000
• Lost data
• Lost productivity
• Employee frustration

Case Study No.2: MAIL SERVER CRASH AVOIDED

Financial Services Firm

• Mail store database is reaching the storage limit of the mail server
• GGGroup identifies that the mail storage database is reaching its limits and alerts the GGGroup administrator within 30 seconds
• GGGroup administrator assesses the nature of the error and diagnoses the path to resolution via information provided by GGGroup
• GGGroup Administrator informs the appropriate service team of the situation
• Service team notifies end users to clean up mailboxes and advices on future preventative actions

Estimated Savings to Client

• Recover effort to restore data: $500
• Possible mail store database corruption
• Embarrassment from offline mail server resulting in bounced messages from customers or investors
• Lost productivity of entire user base
• Employee frustration

Case Study No.3: USER PRODUCTIVITY REGAINED

Executive Search Firm

• Principal reports that there is a productivity drain as employees are instant messaging and playing games on their computers
• The GGGroup system generates an inventory of all installed applications on every computer
• The GG service team and the client develop a computer usage policy
• The service team uses GGGroup to enforce the usage policy and block instant messaging and games but still allow the firm to run their proprietary line of business applications

Estimated Savings to Client

• Enhanced employee productivity
• Protection from instant messaging viruses/worms